Given the custom nature of several of the products that we carry, specifically glassware by Tim Casey and pottery by Paula Gray, your order will be processed immediately by us and passed onto the respective designer-maker. In some instances, your delivery may take 3-4 weeks to reach you, as it will be created to order. If your requirement is urgent, please do get in touch with us by email prior to placing your order – we’ll always do our best to help!
All orders are dispatched by courier or Royal Mail, whichever is most appropriate. We will advise you where possible prior to a specified delivery date.
We hope that you are delighted with your order. Our makers do the very best to meet the high standards that our customers expect. However, if for any reason you are not entirely satisfied, please advise us by email or telephone on receipt of your order. Orders cannot normally be changed once in progress, because the order is invariably made specifically to your requirements.